The O2 accessibility: step-free access and how to plan ahead

Start with the venue's access team, not a general guide

Accessible tickets, step-free seating, companion arrangements and specific requirements are handled by the venue's official access service. No third-party guide, including this one, should be your source for those details — arrangements and contact routes change, and getting them wrong has real consequences.

Our role is to help you plan around them: what to sort in advance and what to confirm officially.

Plan the step-free journey there

North Greenwich station is step-free from street to platform, which makes it a practical arrival point, but always check TfL's step-free status for your whole route on the day, as lifts and services can be out.

If a river service or another route is part of your plan, confirm its accessibility and running times separately rather than assuming they match the station.

Arrange accessible seating and support in advance

Accessible and companion arrangements are usually best organised ahead of time rather than on the night. Contact the venue's access team early, and keep any confirmation to hand — including offline — in case signal is poor in a busy area.

Agree a clear meeting point and a plan for leaving that avoids the main crowd surge, which can be harder to move through.

Confirm the current details officially

We tell you what to arrange; the venue's access service tells you exactly how, for your event. Use the official plan-your-visit and access information for The O2, and TfL for live step-free status, close to your date.